Our goal is to guarantee your satisfaction by enabling you to get the most from your machine. In order to achieve this, DIXI Services places at your disposal its team of highly experienced technicians who are ready to assist you worldwide. Because we consider that an investment in a DIXI Machine can only be a long-term matter, we commit ourselves to maintaining the highest possible level of performance. This is feasible thanks to the quality of our machines and the competence of our technicians. Our team can assist you in the following situations:
Mori Seiki’s global service
With a sales and service network that spans the globe, we provide support for customers’ global strategies.
Installation and start-up
The machine installation and start-up are important periods for you. This is why we place technicians at your disposal in order to assist you at this delicate stage. They enable you to quickly complete the adjustments necessary to achieve the desired quality of machining. Because your time is precious, we want to allow you to get used to the possibilities of your machine as quickly as possible.
Diagnostics and repairs
We want you to be able to use your machine in an optimal way. In the event of a breakdown or abnormal operations, we wish to assist you as soon as possible in order to keep the downtime of your machine to the minimum. To assist you better, DIXI Machines has developed a system of tele-assistance which enables us to clearly reduce the time necessary to identify, analyze and solve the problems on a machine.
Spare parts
The after-sales service enables you to confirm availability, check pricing and order parts.
Orders can be done online to the following address:
services-diximachines@moriseiki-eu.com or by phone: +41.32.554.33.33.
Maintenance contracts and inspections
When you buy a DIXI machine, you will have the opportunity to subscribe to a maintenance contract. It is tailored to suit your needs and includes regular inspections (geometric alignment, axis adjustment and updating).
Technical phone support
Very often, a simple phone call can be enough to solve your most urgent problems. To do this, technical engineers are available on: +41.32.554.33.33.
Training courses
To ensure that you will be able to realize the full potential of your DIXI machines we offer regular training courses. To ensure continuous improvement, some of these courses are even offered to our technicians.
Retrofit
Even our machines’ reliability does not guarantee their life indefinitely! Technological developments, changes of processes and the constant search for profitability can all bring the desire to change. We offer 3 types of retrofits:mechanical, electronic or functional.
