 |
|
Service
& Support |
 |
| |
|
|
|
|
|
|
MORI SEIKI Quick Service
| We cannot stress enough
how critical the condition of your machine is to your
productivity levels. Therefore, it is essential for machine
tool manufacturers to have a strong relationship with
their customers. To assist you with maintenance, MORI
SEIKI has carefully reviewed its maintenance service system. |
|
|
|
|
| Service Center — Open
24 hours a day, 365 days a year |
| The Service Center, established at
the Iga Campus, is open 24 hours a day, 365 days a year.
Integrating all of our service call operations within
Japan, the Center is staffed by professionals experienced
in helping customers with their problems. Customer information,
machine and maintenance records are saved in the Center's
database. Armed with these tools, we are able to respond
quickly to your needs. |
|
Parts Center
| The Parts Center takes
care of everything from selecting the necessary parts,
to managing part storage and delivery. To shorten the
length of time our customers machines are non-operational,
we have established an on-line system. The Center usually
ships parts within 24 hours of order placement, and over
90% of parts orders are delivered with 24 hours of the
order being placed. |
|
|
Technical Center
| Immediately
upon receiving a report of a problem, our highly-trained
service personnel visit the customer's facility. Once
on-site, our service engineers report the relevant information
to the Service Center via their laptops or mobile phones.
By having lines of communication linked to a centralized
information source, we are able to provide quick and flexible
service. |
|
|
Service Van |
|
To repair our customers' machines as quickly as possible, we have expanded the functionality of our service vans. Every van contains tools, fixtures, manuals and measuring instruments, as well as a navigation system that enables us to find customer locations easily. Our service engineers are also able to access the MORI SEIKI databases electronically while at a customer's facility in order to obtain customer information such as machine specifications, repair history, technical documents, etc. This enables them to quickly create maintenance reports, print them out and hand them to our customers. At MORI SEIKI, we are always encouraging our service personnel to improve their skills as well as increase their knowledge of our machines.
<Domestic>
Service Vans: 188
Service Personnel: 188 |
|
|