MORI SEIKI｜NEWS

Providing top-level service

Mori Seiki has undertaken a variety of challenges over the years to grow into one of the leading machining equipment manufacturers in Japan. In the field of service and support, Mori Seiki was the first to introduce 24/7 (365 days a year) telephone support in 2001. In 2006, Iga achieved a 92% rate of dispatch of parts within 24 hours. In April of 2007, we extended the product warranty period in Japan from one year to two years, creating an environment that allows customers to use our products free of worry. In addition, based on the principle that a stable network of bases is essential to providing uniform, high-quality service throughout the world, we have established numerous technical centers, parts centers, and service centers in Japan and other countries. We have also stationed many expert staff members with strong engineering backgrounds to help customers solve a wide range of problems from technical issues to management concerns. With the emphasis on emerging markets, we plan to establish new technical centers and application centers, and continue our efforts to provide our customers throughout the world with an even higher level of service as a top manufacturer.

Building the best product development system in the industry

Over the years Mori Seiki has worked hard to win high acclaim from customers throughout the world, including Japan, North America, Europe, the fast-growing China, Southeast Asia, and the countries of central and eastern Europe. To maintain continued growth, it is necessary to have a strong product development and production system that can pick up on trends in the world market and respond quickly with products that customers need. To deliver the best products in the industry to customers throughout the world in the shortest possible delivery period, we will increase our product development staff, strengthen our two-base development system consisting of the design team in Japan and the Digital Technology Laboratory Corporation in the United States, and expand our development and production network inside and outside Japan.

Providing products that meet the needs of the age

Last year, in order to meet the growing need of manufacturing industries for large and complex workpiece machining, we expanded our large machine lineup to include the NMV8000 DCG high-precision, 5-axis control vertical machining center and the NMH10000 DCG high-precision, 5-axis control horizontal machining center, both which incorporate our unique technology. This year as well, in order to satisfy our customers throughout the world, we are offering a diverse lineup that includes the NT6600 DCG integrated mill turn center boasting the world's longest Y-axis travel distance and a large-scale model of the NH Series of high-precision horizontal machining centers.

Building an even stronger corporation

As the successor to our "Mori-568PLAN" that was implemented to provide high-quality service and top-class products on a uniform basis throughout the world, we are starting our new "PQR555" medium term management plan this year. Deriving its name from the initial letters of "People", "Quality", and "Risk management", this plan takes as new goals stability in mature markets, capturing market share of new markets, expansion to strategic industries, reduction of cost of sales ratio and selling, general and administrative expenses, establishment of global management quality, strengthening staff through education, and development of managerial talent. To meet these goals, the corporation will be strengthened to enable sustained development based on the attainment of target numbers over the next three years. Mori Seiki will continue to pursue the challenge of becoming Global One in the machine tool industry in order to provide all customers will first-class products and first-class service.